An order is typically processed by 3-5 days unless there is personal customization which then normally takes a week.

Orders on average take 8-15 business days once its processed, please bare in mind that not all countries have easy flowing customs and duties services, please allow for up to 24 business days for delivery. Deliveries to Africa, South America and islands can take longer.

The waybill tracking information will be sent via email once it’s dispatched.

Orders are delivered between 8h00 and 18h00 Monday to Friday.

Please ensure that an authorized signatory is available at the delivery address as a signature is required.

Payfast payment gateway accepts all Visa, Master Card, American Express, Diners Club and more. South Africans can use the instant EFT transfer method.

Yes, Payfast uses data encryption and other security measures to ensure your payment information is protected.

Please read our Refund Policy. The refund/ return process must be initiated within 3 days after the order has been delivered. 

Please navigate to Contact on our Home Page and initiate the process, please provide photos and or a video. 

Return shipping cost is free if it meets the return requirements. Please read the Return Policy for more guidance. Returns will only be initiated if it meets the necessary requirements. Once the return has been inspected a refund will be processed or a replacement product will be sent.