An order is typically processed by 72 hours unless there is personal customization which then normally takes a week.

Orders on average take 8-15 business days once its processed, please bare in mind that not all countries have easy flowing customs and duties services, please allow for up to 21 business days for delivery.

The waybill tracking information will be sent once it’s dispatched.

Orders are delivered between 8h00 and 18h00 Monday to Friday.

Please ensure that an authorized signatory is available at the delivery address as I signature is required. If an authorized person is not available the driver will leave a card and the delivery will be returned to the nearest collection center for you to collect.

Paystack uses all Visa, Mastercard, American Express, Verve, Apple Pay and M-PESA debit and credit cards.

Yes, Paystack uses data encryption and other security measures to ensure your payment information is protected.

Please read to our Refund Policy. The refund/ return process must be initiated by 7 days after the order has been delivered, for bulk orders it is 30 days. 

Please navigate to Contact on our Home Page and initiate the process, please provide photos and or a video. 

Return shipping cost depends on the reason for the return. If the item is defective or incorrect we will cover the return shipment, alternatively the costs will be for your own account.