Privacy Policy

Effective Date: 3 November 2024

At Vitality with Natural Materials, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and make purchases from our online store that sells clothing, bags, shoes, and other products.

By using our website and services, you consent to the collection and use of your personal information as described in this policy.

  1. Information We Collect

We may collect the following types of personal information when you use our website, make purchases, or interact with us:

  1. Personal Identification Information:
  • Name
  • Email address
  • Mailing address (billing and shipping)
  • Phone number
  • Payment information (credit card, etc.)
  • Account login credentials (username, password)
  1. Transactional Information:
  • Order details (products purchased, quantities, prices)
  • Shipping and billing information
  • Payment method details
  1. Website Usage Information:
  • IP address
  • Browser type
  • Device information
  • Cookies and tracking technologies
  • Pages viewed and interactions on our site
  1. Marketing Preferences:
  • Responses to surveys, promotions, and marketing materials
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing orders and payments: To full fill and ship your orders, process payments, and handle returns or exchanges.
  • Improving customer experience: To personalize your shopping experience, respond to customer service requests, and improve our website and services.
  • Marketing and promotions: To send promotional emails, newsletters, or special offers (with your consent).
  • Communication: To contact you regarding your order, provide updates, resolve issues, and respond to inquiries.
  • Legal and regulatory compliance: To comply with legal obligations, resolve disputes, and enforce our policies.
  1. How We Protect Your Information

We take your privacy seriously and implement reasonable physical, technical, and administrative measures to protect your personal data. These measures include:

  • Secure transactions: We use encryption protocols such as SSL (Secure Sockets Layer) to protect sensitive information during transmission.
  • Data storage: Your payment and personal data are stored in a secure environment with limited access.
  • Employee training: We train our staff on privacy and security practices to ensure that your information is handled appropriately.

Despite these measures, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share your information with trusted third-party service providers (such as payment processors, shipping carriers, and email marketing platforms) who assist us in operating our website, processing orders, and delivering services to you.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental request.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

  1. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-out: You can opt-out of receiving marketing emails and communications at any time by following the unsubscribe instructions in the email or contacting us directly.
  • Portability: You may request a copy of your personal data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us at [Insert contact email].

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us:

  • Remember your preferences and settings
  • Analyse website traffic and user behaviour
  • Personalize content and advertisements

You can control cookie settings through your browser or device, but please note that disabling certain cookies may affect your user experience.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites, and we recommend reviewing their privacy policies before sharing any personal information.

  1. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete the information as quickly as possible.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page and post the updated policy on our website. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please navigate to the Contact Page.