Shipping Policy

Effective Date: 3 November 2024

Thank you for shopping with us! We want to make sure your order gets to you as quickly and smoothly as possible. Below are the details of our shipping policy:

  1. Processing Time
  • Orders are processed within 3-5 business days (excluding weekends and holidays) after payment has been confirmed.
  • Orders that include customization, the processing is normally done by 7 business days (excluding weekends and holidays) after payment has been confirmed.
  • Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
  1. Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs:

  • Average shipping timeframe after order has been processed:
    8-15 business days for the northern hemisphere and up to 45 days for the the southern hemisphere.
  • Free Shipping:
    We offer free standard shipping on orders.
  • Please note that delivery times are estimates and may vary depending on the destination, customs processing times, weather, political unrest and other unforeseen circumstances. 
  • We currently ship to most countries with the exception of the United States (due to tariffs), certain islands, Antarctica and countries at war or civil unrest.
  1. Order Tracking

Once your order has left the warehouse, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking information to update.

  1. Shipping Address
  • Please ensure that your shipping address is correct at the time of checkout. We are not responsible for any delays or additional charges that may occur due to incorrect or incomplete address information.
  • If your order has already shipped, we may not be able to redirect it to a new address.
  1. Shipping Delays
  • While we strive to ensure that all orders are shipped promptly, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier delays, delays at customs, or high-order volumes (e.g., during holidays or sales events).
  • If there is a significant delay in your order, we will notify you as soon as possible.
  1. Shipping Restrictions
  • Some items (e.g.: certain products, oversized items, or items with special handling) may have shipping restrictions or may not be eligible for all shipping methods.
  • If this applies to your order, we will contact you directly with any necessary details or alternatives.
  1. Lost or Damaged Packages
  • If your package is lost or arrives damaged, please contact us within 3 days of receiving your order.
  • We will work with the carrier to investigate the issue and provide a solution, whether that’s a replacement or a refund, depending on the situation.

If you have any questions or concerns regarding shipping, feel free to contact our customer support by navigating to the Contact Page.